Brief description

The position of social and community service manager consists of planning, organizing, or coordinating the activities of a social service program or community outreach organization. It also consists of overseeing the program or organization’s budget and policies regarding participant involvement, program requirements, and benefits.


  • Direct activities of professional and technical staff members and volunteers;
  • Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated;
  • Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management;
  • Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively;
  • Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits;
  • Plan and administer budgets for programs, equipment and support services;
  • Prepare and maintain records and reports, such as budgets, personnel records, or training manuals;
  • Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints;
  • Recruit, interview, and hire or sign up volunteers and staff;
  • Research and analyze member or community needs to determine program directions and goals.

Qualifications and requirements

  • A bachelor’s degree or equivalent;
  • Ability to give full attention to what other people are saying and to use logic and reason to identify the strengths and weaknesses of alternative solutions;
  • Ability to manage one’s own time and the time of others, and adjust actions in relation to others’ actions.

Competencies (in order of importance)

  • Integrity — Job requires being honest and ethical.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Concern for Others — Job requires being sensitive to others‘ needs and feelings and being understanding and helpful on the job.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Independence — Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

Lines of communication

  • Please Identify where the position fits within the hierarchy of your organization.

Working conditions

  • Please indicate if the position is full time or part time. Also list any unique working conditions (such as working hours) that the candidate should know about.