CALL CENTER AGENT – OUTBOUND TELEMARKETING & SALES

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Brief description

The position of call center agent (outbound telemarketing & sales) consists of using cold calling techniques on prospects and persuading potential customers to purchase a product or service.

Tasks

  • Adjust sales scripts to better target the needs and interests of specific individuals;
  • Conduct client or market surveys, and type detailed notes regarding sale or service offered;
  • Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes;
  • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation;
  • Explain products or services and prices, and answer questions from customers;
  • Follow sales scripts and probe to better target the needs and interests of a client;
  • Maintain records of contacts, accounts, and orders;
  • Maintain call logs and reporting details regarding calls;
  • Obtain customer information such as name, address, and payment method, and enter orders into computers;
  • Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.

Qualifications and requirements

  • A high school diploma or equivalent;
  • Ability to persuade others to change their minds or behavior;
  • Ability to give full attention to what other people are saying, and to actively look for ways to help people.
    Competencies (in order of importance)
  • Integrity — Job requires being honest and ethical.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Persistence — Job requires persistence in the face of obstacles.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Lines of communication

  • Please Identify where the position fits within the hierarchy of your organization.

Working conditions

  • Please indicate if the position is full time or part time. Also list any unique working conditions (such as working hours) that the candidate should know about.